MAKING A RESERVATION
To make a reservation we require your contact information and a non-refundable deposit. The deposit is equal to 25% of your order total and is applied towards your final balance. Your order will not be considered ‘reserved’ until a deposit has been received.
Payments can be made in any of the following ways: credit card, cash or Zelle. We take payments in person or over the phone or online. You may pay the final balance on your account at any point before your event, but we MUST receive payment before the items can be delivered. We do recommend paying off your full balance 24 hours prior to your event. Our delivery drivers do not accept payment upon delivery.
CHANGES AND CANCELLATIONS
Your satisfaction is of the utmost importance to us. The day you book your order the items are considered out of our inventory for your date and thus made unavailable to other potential customers. This ensures you will have all the items you need on the date you require them. Because of this, we do have certain policies regarding changes to your order.
Any items or reservations cancelled within 48hours/2days of your event will be charged at full rental price, regardless of weather conditions.This charge will be placed on the credit card number on file. This policy helps us to ensure that your order is packed as accurately as possible.
The rental rate is based on a 24-hour rental. Should you need the items longer please contact us and ask about our multi-day rates.
DELIVERY & PICK UP
All deliveries require the signature of a responsible party for rentals to be left. Delivery times are from 8am-8pm. Any pick-ups after 8pm will be subject to a fee. Should you have special delivery requests, please contact us and we will do our best to accommodate your needs. Your estimated delivery time will be confirmed the week of your event. We always do our best to deliver at least 2hours prior to your event.
We will set up all tents, tent accessories, arches & backdrops. We are available to set up chairs, tables, linen and other items for an additional set-up fee.
PLEASE CHECK TO MAKE SURE YOUR ORDER IS COMPLETE
We do our best to make sure your order is complete. If you discover any missing or damaged items upon receipt, please contact us immediately so that we can make a note on your account and make arrangements to replace the items if needed.
On return, linens must be dry to prevent mildew, free of any wax, food and placed in trash bag, PLEASE DO NOT TIE THE BAG, leave bag open to prevent mildew. Do not place damp linens in plastic bags as this creates mildew. We ask that you scrape or rinse any food/dessert display items free of any food. All items should be placed back into the containers they arrived in. Avoid leaving excess water in the bottom of any containers as any metal pieces may rust.
MISSING AND DAMAGED ITEMS
If we do notice missing or damaged items upon return/pickup of your rentals, you will be informed as soon as possible. If the missing items cannot be found or if we are unable to contact you within 48 hours of the return/pickup date, replacement fees must be paid upon the receipt of an invoice. If any items can be located and returned within one week of your return/pick-up date, we will refund the full amount. Repair fees for damaged items must also be paid upon the receipt of an invoice. Any items considered un-rentable by Frenchy's Rentals standards will be charged at full replacement value and asked to be paid upon the receipt of an invoice. The customer is responsible for all rental items from the time of delivery until the items are picked up. Be sure that all equipment is secure and protected from the weather while it is in your possession. We do charge for; broken, damaged or missing items, including packaging materials. We will charge a replacement fee for any linen that has burns, holes or any missing linen.
Rental items are charged for time out, not for use. Every item that leaves our building is treated the same way upon return, used or not. This ensures that every item you receive is clean and sanitized. No refunds are given for items that were not used during your event.